Reservation and Cancellation Policy
- Reservation policy
1.1. This service consists of a tourist entertainment activity, in which all-terrain tours are carried out on pre-established itineraries, in European-class vehicles, commonly known as buggies/buggies, in which the customer rents and drives the vehicle for a period of time. certain period of time and pre-contracted price, accompanied by a Guide-Monitor.
1.2. In the context of any doubt or matter not addressed, the customer should not make a reservation, proceeding with the request for clarification through the contact channels available.
1.3. When booking, the customer is accepting and consenting to the Terms and Conditions.
- Definitions
2.1. “Guia-Monitor” - employee of the service provider hereinafter “Monitor”.
- Requirements
3.1. The minimum age to participate as a companion is 6 years old or 1 meter tall, provided they are of legal age and the document “Authorization and Term of Responsibility for Minors” is completed.
3.2. For contractual purposes, on the day of the activity, drivers must connotatively and obligatorily present:
3.2.1. valid legal identification document.
3.2.2. valid light vehicle driving license (category B).
3.2.3. age of majority.
3.2.4. household.
3.3. Obligation to provide a deposit of €300 (three hundred euros) with a bank card or €300 (three hundred euros) in cash, for each vehicle.
3.3.1. Without the provision of the deposit, the activity will not take place, implying the loss of the total amount of the reservation.
3.3.2. The deposit is a monetary guarantee to the service provider, being retained in the event of damage caused by the customer. The security deposit is not a deductible.
3.3.3. Regardless of whether or not the individual driver causing the damage is the holder of the bond, it is retained.
3.4. The driver must unconditionally complete and sign a term of responsibility, solely and exclusively for the purposes of the contractual relationship.
3.5. The customer must unconditionally complete and sign a term of responsibility when accompanied by minors, solely and exclusively for the purposes of the contractual relationship.
3.6. The driver unconditionally accepts the copy of the identification document and driving license, solely and exclusively for the purposes of the contractual relationship.
3.7. The customer must recognize the weather present in the location and date of the activity, using the legal means of information (Portuguese Institute of the Sea and Atmosphere).
3.8. The client must be equipped with clothing suitable for the activity, namely comfortable and susceptible to exposure to dust, mud, water, and predominantly cold weather.
3.9. The service provider unconditionally performs the audiovisual recording of the activity exclusively for contractual compliance purposes.
- Activity Dynamics
4.1. The customer drives the contracted vehicle.
4.2. Customers can alternate driving, with the obligation to inform at the beginning of the activity, with the Monitor determining the driver change points.
4.3. The activity is always accompanied by a specialized Monitor who indicates the path to follow, who can share the customer's vehicle depending on the capacity or technical need, or not.
4.4. Throughout the activity, stops are made at tourist points for visualization and photographic recording.
4.5. Other customers (independent vehicles) may participate in the activity, and it is not an exclusive activity.
4.6. During the activity, it may be subject to change for technical, operational, meteorological or other reasons, and may be postponed or canceled with full or partial refund of the amount paid.
4.7. The service provider performs the audiovisual recording of the activity with a view to broadcasting for promotional purposes, and the customer must express his opposition to the registration, if he does not wish to do so.
- Risks
5.1. Risk of accident, injury, trauma and death.
5.2. Risks inherent to pregnancy, psychological problems, body structure, post-surgery, among others, that may be affected by vibrations, impacts, caused by the characteristics of the activity.
5.3. The client may get wet, dirty, or damage clothes or other belongings, due to the characteristics of the activity and lack of care associated with it.
5.4. Accident, if the instructions given by the Monitor are not followed and the vehicle is driven in a defensive and diligent manner;
5.5. Skid/overturn on curves/turns, which may occur when the driver drives recklessly;
5.6. Injuries from approaching fences, walls, branches, among others;
5.7. Other injuries arising from improper conduct, especially from failure to comply with global safety standards and instructions given by the Monitor;
5.8. The driver must obligatorily deprive people and animals for safety;
5.9. In case of an accident, due to the characteristics of the activity, namely the itinerary in remote areas, the rescue can take a long time.
- Rules
6.1. Failure to comply with the rules of the activity can lead to very serious consequences.
6.2. In the context of breach of contract, disobedience or violation of the rules, the necessary measures are taken, and corrective measures may be applied, suspending the activity with total loss of the amount paid, with loss of the deposit due to any damage caused, and even the activation of the authorities.
6.3. In the context of the existence of children or elderly people in the activity, these are characterized by their physical and psychological fragility, there is zero tolerance for risky behaviour.
6.4. If the monitor is lost, the customer must immobilize the vehicle instantly and wait for the Monitor to arrive, in order to proceed with the regularization of the activity.
6.5. It's forbidden:
6.5.1. while driving:
6.5.1.1. perform dangerous maneuvers such as skids, drifts, spinning tops, jumps, sudden accelerations, unnecessary sudden braking, overtaking, irregular driving, zigzags, among others.
6.5.1.2. driving in a dangerous, destructive, uncontrolled manner.
6.5.1.3. leave the track/path common to the Monitor.
6.5.1.4. break out of the initial order formation.
6.5.1.5. leave the vehicle without authorization.
6.5.1.6. disrespect the highway code.
6.5.1.7. use other vehicle instruments except the accelerator, footbrake, seat belt, steering wheel, lights, turn signals and horn. The use of instruments other than those authorized may cause serious damage to the vehicle, for which the driver will be held responsible. (see 7.)
6.5.1.8. stop without authorization.
6.5.1.9. stop parallel to other vehicles.
6.5.1.10. change the driver without the Monitor's authorization.
6.5.1.11. honk at people or animals.
6.5.1.12. to practice initiatives of own reasoning parallel to the terms and conditions, susceptible of damage, without authorization of the Monitor.
6.5.1.13. accelerate before the curve/turn and during the curve/turn, running the risk of skidding, overturning, accident due to the action of centrifugal force, associated with the characteristics of the vehicle and the terrain.
6.5.1.14. reverse gear, or in other words, take the journey in reverse, being susceptible to a serious accident.
6.5.2. the practice of any irregular behavior from an ethical or civic point of view towards people, animals or the environment (third parties).
6.5.3. consume alcoholic beverages, narcotic substances, smoke, open fires or set fires, leave garbage or waste on the route.
6.5.4. approaching or disturbing animals.
6.6. Is required:
6.6.1. Respect the activity rules and Monitor orders.
6.6.2. Use seat belt.
6.6.3. Follow the path of the Monitor.
6.6.4. Always keep the vehicle in the center of the trail, as going off the trail can have very serious consequences.
6.6.5. Respect people and animals (third parties), go slowly, stop if necessary.
6.6.6. In the event of an imminent accident, rollover, damage or abnormal noise from the vehicle, the driver must immediately immobilize the vehicle and alert the Monitor by ringing the horn 3 times,
6.6.7. Clarify any existing doubts before starting the activity.
- Exclusive responsibility of the driver customer
7.1. The driver is responsible for the vehicle and occupants, and must adopt diligent, defensive and prudent driving.
7.2. The driver is responsible for any damage and/or injury resulting from his driving or misuse.
7.3. The driver is responsible for any damage to the vehicle resulting from driving or misuse.
7.4. The driver is responsible for any damage to the vehicle resulting from the improper and prohibited use of the vehicle control instruments, taking into account point 6.5.1.7..
7.5. The driver must compensate the service provider for damages arising from the repair of vehicles and consequent suspension of their activity, in an amount never less than €140 per day.
7.6. The driver is responsible for the payment of administrative offenses resulting from his driving, negligence or violation of rules set out in the Stay Code.
7.7. The service provider is not responsible for loss, damage or theft of personal property, and the customer must ensure adequate protection for them.
7.8. The customer must be accompanied during the activity with an identification document and driving license.
7.9. The driver must practice defensive driving, and maintain a safe distance between vehicles, being at fault in the context of the collision with the vehicle ahead.
- Itinerary
8.1. The itinerary consists of an all-terrain journey, made up of dirt tracks, forest roads and road roads.
8.2. The itinerary is predefined by the service provider based on the contracted period of time.
8.3. Route maps are available for consultation at the service provider's premises, with the respective geographical references.
- Vehicles
9.1. Vehicles are European category T1, T2, T3, L6e and L7e, commonly known as buggys/buggies and quads/quads.
9.2. Vehicles are rear-wheel drive, with or without 4-wheel drive.
- Hours
10.1. The activity is regulated by a fixed schedule, with no flexible hours.
10.2. Mandatorily, the client must show up 30 minutes before the start of the activity, to carry out the check-in, initial briefing and clarify any doubts.
10.3. There is no time tolerance, and the client must be present at the stipulated time (30 minutes before the start of the activity).
10.4. The accounting of the contracted period of time begins, at the pre-stipulated time.
10.5. The itinerary's time period is calculated based on an average speed, and can be naturally shortened or lengthened by the driver's driving behavior, causing slight differences in the contracted time period.10.6. Tendo em conta o ponto anterior, o cliente aceita um atraso de 30 minutos após o horário de início da atividade.
10.6. Taking into account the previous point, the customer accepts a delay of 30 minutes after the start time of the activity.
- Reservation
11.1. The reservation must be made as soon as possible.
11.2. The reservation is accepted via online platforms, and may eventually be accepted by other established sales channels, such as vouchers.
11.3. The service is prepaid.
11.4. In the context of the customer's no-show, there is no refund.
11.5. Cancellation or change of dates will be subject to availability and fees as per the conditions below.
• Cancellation notice more than 14 days in advance of the tour activity and/or package, there is a reversal of 80% of the amount paid, or we leave 100% of the amount paid to be used on another date within a period of 6 months.
• Cancellation notice more than 7 days in advance of the tour activity and/or package, there is a refund of 50% of the amount paid, or we leave 50% of the amount paid to be used on another date within a period of 6 months.
• Cancellation notice with less than 7 days of the tour and/or package, there is no refund or credit.
• Cancellation notice with less than 24 hours or no-show** (non-attendance on the day of the activity), there is no reversal and no credit is entitled.
11.7. The service provider reserves the right to cancel the activity at any time, based on weather conditions, technical conditions (vehicles and human resources), or any other reason that justifies or proves harmful to one of the parties, giving rise to the rescheduling, partial or full refund.11.8. O prazo de reembolso vai de 3 a 5 dias (Stripe).
11.8. The repayment term ranges from 3 to 5 days (Stripe).
- Legal framework
12.1. Company: Quinta do Couço-Nature Village, Lda
12.2. NIPC: 515940330
12.3. Headquarters: Lugar de Friães, Moldes
12.4. Registo Nacional de Agente de Animação Turística: RNAAT 646/2020.
12.5. Seguros obrigatórios:
12.5.1. personal accidents (policy 205760693):
12.5.1.1. Death/Permanent Disability: €22,428.45
12.5.1.2. Despesas de Tratamento: 3.926,02€
12.5.2. civil liability (policy 205760724): €50,000.00
12.5.3. vehicles: against third parties (policy 206286556).
12.5.4. Insurer: Allianz
- Location
13.1. In the normal tables and in the scope of the reservation, the reservation holder receives all the necessary information via email, including the location.
13.2. The start and end location of activity is always the same.
13.3. The Google Maps reference for the location is: Quinta do Couço-Nature Village.
13.4. The GPS coordinates are: 41.864834, -8.431545.
13.5. The address is: Lugar de friães, Moldes, 4540-462 Moldes
